Post by account_disabled on Feb 20, 2024 2:28:05 GMT -5
The projects who want to work with me into clients. What to do when a client contacts you The first rule of sales in a service business like a consulting agency is that the earlier you reply to a prospective client the more likely you are to close them into an actual client. Over the last couple of years Ive tried to educate businesses that they should speak with multiple agencies and get multiple proposals to understand what each agency has to offer and be able to compare them in order to arrive at the right decision for their specific business. And yet time and time again I see the first agency to respond to be the one to close the project probably of the time.
This can absolutely be a templated response and tools Greece Mobile Number List like Gmails Canned Responses or templates within your CRM of choice can help. I personally use HubSpots and push form entries there via Zapier but there are many different options out there Im sure you can find one that connects your form technology to your CRM. In your response you have to include these three points at minimum Respond as quickly as possible and thank them for contacting you Acknowledge the project they say theyre interested in Schedule a time to chat on the phone as quickly as possible.
As I said above Ive seen many agencies send an intake questionnaire thats a page or two long before even getting on the phone with the potential client. I advise against this simply because this slows down the process. Some clients that you would otherwise win will simply move on to another agency. Youre giving them work when really what you need to do is remove friction from their decision to choose you. This initial contact is also not the place to tell them all of the brands youve helped and the results youve gotten. If theyre contacting you theyre already interested. Dont make them think. You have one.
This can absolutely be a templated response and tools Greece Mobile Number List like Gmails Canned Responses or templates within your CRM of choice can help. I personally use HubSpots and push form entries there via Zapier but there are many different options out there Im sure you can find one that connects your form technology to your CRM. In your response you have to include these three points at minimum Respond as quickly as possible and thank them for contacting you Acknowledge the project they say theyre interested in Schedule a time to chat on the phone as quickly as possible.
As I said above Ive seen many agencies send an intake questionnaire thats a page or two long before even getting on the phone with the potential client. I advise against this simply because this slows down the process. Some clients that you would otherwise win will simply move on to another agency. Youre giving them work when really what you need to do is remove friction from their decision to choose you. This initial contact is also not the place to tell them all of the brands youve helped and the results youve gotten. If theyre contacting you theyre already interested. Dont make them think. You have one.